Keep every conversation visible
Track several channels on one screen while preserving the source and current status of every customer conversation.
Omnichannel inbox & AI chatbot
Bring every customer conversation into one ChatHub workspace
ChatHub unifies Facebook, Instagram, Zalo, Telegram, Discord and website Live Chat so your team can work together. Automate repetitive journeys with visual workflows, ready-made templates or AI agents grounded in your business data.
- One inbox for many channels
- Visual workflow builder
- AI grounded in your data
Complete source code
2.000.000đ3.000.000đ
VPS, domain, AI usage and third-party integration costs are not included.
Remove fragmentation from customer care
Why does your team need an omnichannel inbox?
Messages no longer sit across individual devices and staff accounts. ChatHub brings conversations, customer records and operating procedures into one workspace.
Coordinate the team clearly
Assign staff, apply labels, add internal notes and retain history so the next agent understands the full context.
Automate your own process
Connect menus, conditions, data, APIs, AI and human hand-off steps on a visual workflow canvas.
From messages to an operating workflow
Deploy ChatHub in five practical steps
Start with the busiest channels, standardise how the team responds, then automate recurring questions and tasks one process at a time.
- 1
Connect channels
Bring Facebook Pages, Instagram, Zalo, Telegram, Discord or website Live Chat into the system.
- 2
Organise the team
Create agents, roles, teams, labels and clear conversation assignment rules.
- 3
Build workflows
Start from a template or connect steps for greetings, data collection, sales and support.
- 4
Add an AI agent
Load documents, select knowledge sources and test the answers before going live.
- 5
Measure and improve
Review conversations, response times, agent activity, automation and AI usage reports.
Key features
One system for support, sales and customer care
ChatHub combines a unified inbox, customer data, visual chatbot workflows and AI so bots and people work within the same process.
Unified inbox
Facebook, Instagram, Zalo, Telegram, Discord and website Live Chat appear in one interface.
Visual workflows
Create menus, conditions, variables, API calls, sales, appointments and human hand-offs without rebuilding the system.
Knowledge-grounded AI
Let AI consult documents, products and conversation history to answer within your business context.
Customer management
Keep profiles, labels, custom fields, internal notes and interaction history beside each conversation.
Sales & appointments
Manage products, orders, wallets, payments, follow-up campaigns and schedules in the same platform.
Reports & permissions
Track chat volume, response time, agent performance, automation and role-based access.
Practical use cases
Which businesses benefit from ChatHub?
Omnichannel retailers
Unify social and website leads, then combine sales agents with automated buying journeys.
Customer support teams
Assign conversations, preserve context and standardise responses across several agents.
Service businesses
Collect requirements, answer from approved documents, book appointments and route customers correctly.
Digital product sellers
Use workflows to present products, receive payment, fulfil orders and provide after-sales support.
Costs to plan for
The source code is the foundation; infrastructure and services are separate
A ChatHub licence lets you deploy the source code on your own system. Operating cost depends on the VPS, domain, AI provider and integrations you choose.
Source-code licence
Use it permanently, receive lifecycle updates and get the first installation from CMSNT under the service policy.
Infrastructure
A VPS, HTTPS domain, MySQL/MariaDB and Redis are required for webhooks and always-on processes.
Integrated services
AI APIs, payment providers and other third-party services you select may charge their own fees.
Frequently asked questions
Understand ChatHub before deployment
Which channels does ChatHub support?
ChatHub supports Facebook Pages, Instagram, Discord bots, personal Zalo, Telegram bots, personal Telegram and a website Chat Plugin.
Do I need programming skills to build a chatbot?
Not for common workflows. Start from templates, drag and drop steps, or ask AI to help build the flow; specialised API integrations may need technical configuration.
Does the AI agent automatically learn my business data?
You choose and load the documents, products or knowledge sources it may use. Answer quality depends on that data, your instructions and the configured model.
Can a human agent take over from the bot?
Yes. A workflow can hand a conversation to a person, and staff can also take control when a customer needs direct assistance.
Is ChatHub a monthly SaaS subscription?
It is sold as a perpetual source-code licence. You provide the infrastructure and pay separately for any external services you use.
Can I try ChatHub before buying?
Yes. The product page includes an admin demo and real screen recordings covering the inbox, workflows and AI features.
Ready to unify messaging and automate customer care?
Try the demo, watch the real workflow and check the server requirements before deploying ChatHub. CMSNT can recommend a setup for your channel count, team and operating process.